Keep patients updated about upcoming appointments, pre-registration, and preparing for their visit.
Ensuring patients maintain their appointments is critical for optimizing physician schedules and reducing appointment no shows. Loyal’s conversational interface communicates with patients regarding upcoming appointments, and if needed, provides patients with a simple way to cancel and reschedule appointments. Appointment reminders can be delivered via email or text according to the patient’s preferences. Patients requiring additional support can be easily directed to either a live chat or phone agent, decreasing frustration and improving the overall patient experience.
The pre-registration process offers many opportunities for leveraging self-service functionality and automated workflows, reducing the amount of time, and staff resources required to collect and verify patient data. The Loyal platform facilitates communication with the patient and guides them through the necessary steps to complete the pre-registration process.
Patients who arrive at appointments unprepared for their treatments or procedures can cause clinic delays and surgery cancelations, leading to lost revenue for the health system and frustrated patients. Loyal’s communication platform can help solve this problem by connecting with patients through multiple channels and providing them with critical information prior to their arrival. Through simple text and email reminders, messaging can be scheduled at the appropriate time, reaching the patient to either verify compliance or provide instructions on how to prepare for their visit.
Loyal’s messaging and notification functionality can provide real time updates regarding queue management, wait times and patient status, relieving staff from interruptions and keeping patients informed so they are prepared and on time for their appointments. Real time integrations with the EMR scheduling system and ER wait times allow for up to the minute notifications delivered through text (SMS) messaging.
Speak with our experts to learn more about Loyal's end-to-end consumer experience platform.