Did you know that most website traffic comes from organic sources? If you’re not capturing organic conversions then you’re not maximizing your conversion funnel, as well as missing out on valuable website and consumer data. With Actions, health systems can implement conversion driven, user triggered actions and workflows - all within the chatbot environment.
Capturing healthcare consumer information is the first step towards completing larger and more complicated requests. With the introduction of dynamic form fills, you can capture user information seamlessly in a conversational manner. That information can then be automatically sent to a work queue, uploaded to your CRM, or transferred to Guide’s Inbox for later processing.
After analyzing thousands of healthcare conversations one thing is clear: healthcare consumers want quick answers. Help your consumers receive answers by providing them the platform to instantly download information. With Actions, application forms, pricing estimates, and medical treatment information is easy to download and an even easier conversion to measure.
If your health system has a dedicated contact center, you’re likely ready to utilize Guide’s Live Chat capabilities. Actions enhances the live chat integration by allowing systems the ability to gather caller information prior to transferring to a live agent. This saves the contact center valuable time and delivers faster answers to the consumer.
Conversations aren’t the only way to trigger an action. Actions combines external factors like the web page URL, time on page, and other bits of user information to proactively suggest an Action. Now you can engage with website visitors through Guide based on user behavior and encourage a measurable conversion.
And much more
Actions enables Guide clients to amplify their conversational patient experience and capture conversion information from organic website visitors. Contact our sales team to schedule a demo and learn how you can get started with Actions.Contact Sales