Knowledge Base

Explore our latest thinking, industry insights, and success stories.

5 Best Practice for Live Chat

Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to improve the consumer experience and deliver...

Should You Build Your Own Chatbot?

Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up costing you much more in the long run...

Chatbot 102: Breaking Down Even More Terminology

We're breaking down even more key terms and terminology surrounding chatbot technology, artificial intelligence, and machine learning....

The Importance of Context in a Chatbot Conversation

What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For chatbot conversations that means context....

[White Paper] How Healthcare Consumers Communicate With Chatbots

A white paper offering a comprehensive analysis of how healthcare consumers interact and converse with chatbots....

Chatbot 101: Breaking Down the Terminology

New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial intelligence and chatbots begin to play...

Healthcare Chatbots: Preparing to Chat

Adding a chatbot to your health system website might seem daunting, but all it takes is the right combination of preparation, training, and ...

Calculating ROI for Your Chatbot Investment

How do you know if a chat platform is providing a good return on investment (ROI) for your healthcare system? Here are 4 core KPIs to consid...

Establishing a Governance Structure for Doctor Reviews

Being transparent with your patient reviews doesn’t mean you’ll automatically publish every review comment. You’ll need a plan for reviewing...

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