Loyal announces new client: Southcoast Health

Southcoast Health partners with Loyal on Transparency and AI-driven chatbot solution
Atlanta, GA

Loyal today announced the signing of a new client, Southcoast Health. Southcoast Health, a nonprofit, 815 bed, 4 hospital healthcare system servicing Southeastern Massachusetts and Rhode Island, will partner with Loyal on both their physician review transparency solution, Empower, as well as their latest AI-driven chatbot solution, Guide.

“We chose Loyal because they are a true strategic development partner,“ said Keith A. Hovan, President and Chief Executive Officer at Southcoast Health. “They understand the challenges we face as a health system in the age of healthcare consumerism. Loyal has developed smart, easy to implement solutions that will provide our patients with convenient access to information and interactive technology, enhancing experiences for our patients online and promoting educated consumer choices about their health.”

This partnership will mark Loyal’s first new client since rebranding to Loyal from Transparently at the end of October. “We are thrilled about our partnership with Southcoast Health,” Chief Executive Officer, Chad Mallory commented. “They lead their market in digital innovation for patients and it will be exciting to see how our solutions will take that experience to the next level.”

Loyal’s Empower solution helps health systems maximize the use of their patient experience data for physician star ratings on their website. Publishing this data not only empowers consumers with the information they need to make the best healthcare decisions, but also has the added benefits of optimizing the system’s website for online search and improvement of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores. Loyal’s new solution, Guide, utilizes powerful AI-driven algorithms through online chat to help patients along every step of their online journey, from choosing a doctor, finding the nearest location, or even applying for a job.

About Southcoast

Southcoast Health is a community-based health delivery system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and parts of Rhode Island. Southcoast Health is comprised of four hospitals — Charlton Memorial in Fall River, St. Luke’s in New Bedford, Tobey in Wareham and Southcoast Behavioral Health in Dartmouth — two Centers for Cancer Care, four Urgent Care Centers, a physician’s network, an employed physicians group, a visiting nurse association and numerous additional ambulatory facilities and serves more than 719,000 residents in 33 communities covering over 900 square miles. Southcoast Health is a not-for profit, charitable organization and the largest provider of primary and specialty care in the region with more than 600 physicians, hospitalists and mid-level practitioners in the Southcoast Physicians Network — 450 of whom are employed by Southcoast Physicians Group. With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 16th largest employer in the Commonwealth according to the Boston Business Journal. More information is available online at www.southcoast.org. Southcoast® is a registered trademark of Southcoast Health System.