Healthcare experiences should feel as personalized as your actual care. Loyal raised $12.5M to make sure they will be.

Loyal raised $12.5M

How Digital, Front-Door Technologies Change the Way Patients Access Care While Helping Hospitals Regain their Financial Footing

Leaders at one of the most advanced health systems in the world recognized one critical, but often o...

Blog

An emerging story: What data tell us about the types of questions being asked around COVID-19

What COVID-19 topics are trending today? Today we share how trends have grown over the past month to...

Knowledge Base

5 Best Practice for Live Chat

Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to imp...

Knowledge Base

Should You Build Your Own Chatbot?

Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up ...

Blog

Southcoast Health Launches Access to Online Scheduling Via Chatbot Platform, Guide

Southcoast Health becomes one of the first health systems in the country to provide access to online...

Blog

[eBook] How to Transform the Healthcare Consumer Experience

An eBook exploring the five areas healthcare providers need to focus on in order to improve the heal...

Knowledge Base

Chatbot 102: Breaking Down Even More Terminology

We're breaking down even more key terms and terminology surrounding chatbot technology, artificial i...

Blog

Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language

Understanding intent starts with data. Not only data to help build AI models to understand intent, b...

Knowledge Base

The Importance of Context in a Chatbot Conversation

What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For c...

Blog

Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi

Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal...

Knowledge Base

[White Paper] How Healthcare Consumers Communicate With Chatbots

A white paper offering a comprehensive analysis of how healthcare consumers interact and converse wi...

Blog

Chatbots or Apps: Which is Right for Your Health System?

Chatbots and apps help health systems and hospitals better connect with their patients and consumers...

Blog

The Why & How of Online Scheduling in Healthcare

Healthcare consumers want convenience and access and that means health systems need to offer online ...

Blog

Defining Use Cases for Your Chatbot Strategy

The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer ...

Success Story

OHSU Commits to Transparency With Empower, Leads to SEO Benefits and Increased Patient Engagement

OHSU's core mission value is transparency. That's why they partnered with Loyal...

Blog

Strategies for Successfully Marketing Your Chatbot

Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implem...

Blog

Rethinking Your Data Ownership Strategy

In an age where data is power, it’s important to ensure that you maintain power over your data. Here...

Knowledge Base

Chatbot 101: Breaking Down the Terminology

New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial...

Blog

Chatbots and Maintaining the Human Connection in Healthcare

With all of this investment in digitizing our interactions, do we run the risk of losing the human c...

Blog

Are Chatbots the Same as Search?

Search engines and chatbots help consumers find answers, but are they the same? Despite their simila...

Blog

Clean Data: Setting Your System Up for Success

With tools like artificial intelligence and machine learning, health systems are transforming the di...

Success Story

Columbus Regional Health's Physician Profile Page Traffic Surges With Empower

Columbus Regional Health drives organic search results and increases new patient acquisition by publ...

Blog

The Word on Voice Assistants & HIPAA Compliance

Voice is big and getting bigger, but what does that mean for healthcare marketers? Here’s where we ...

Knowledge Base

Healthcare Chatbots: Preparing to Chat

Adding a chatbot to your health system website might seem daunting, but all it takes is the right co...

Success Story

Southcoast Health Introduces Branded Chatbot to Help Site Visitors Find Answers

Recognizing that today’s healthcare consumers expect an effortless online experience, Southcoast Hea...

Blog

Harnessing Chat to Understand Consumer Intent

Web analytics help health organizations understand what customers want, but does it paint the comple...

Success Story

Piedmont Healthcare Reduces Billing Contact Center Customer Wait Time by 85% With Guide

Piedmont Healthcare was looking for a better way to address billing and financial assistance questio...

Knowledge Base

Calculating ROI for Your Chatbot Investment

How do you know if a chat platform is providing a good return on investment (ROI) for your healthcar...