Explore our latest thinking, industry insights, and success stories
Seven Health Systems Choose Loyal to Improve Patient Experience
Loyal, the preferred software solution for improved care utilization among the nation's leading heal...
Read MoreHealthcare experiences should feel as personalized as your actual care. Loyal raised $12.5M to make sure they will be.
Loyal raised $12.5M
Read MoreHow Digital, Front-Door Technologies Change the Way Patients Access Care While Helping Hospitals Regain their Financial Footing
Leaders at one of the most advanced health systems in the world recognized one critical, but often o...
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An emerging story: What data tell us about the types of questions being asked around COVID-19
What COVID-19 topics are trending today? Today we share how trends have grown over the past month to...
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5 Best Practice for Live Chat
Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to imp...
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Should You Build Your Own Chatbot?
Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up ...
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Southcoast Health Launches Access to Online Scheduling Via Chatbot Platform, Guide
Southcoast Health becomes one of the first health systems in the country to provide access to online...
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[eBook] How to Transform the Healthcare Consumer Experience
An eBook exploring the five areas healthcare providers need to focus on in order to improve the heal...
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Chatbot 102: Breaking Down Even More Terminology
We're breaking down even more key terms and terminology surrounding chatbot technology, artificial i...
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Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language
Understanding intent starts with data. Not only data to help build AI models to understand intent, b...
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The Importance of Context in a Chatbot Conversation
What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For c...
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Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi
Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal...
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[White Paper] How Healthcare Consumers Communicate With Chatbots
A white paper offering a comprehensive analysis of how healthcare consumers interact and converse wi...
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Chatbots or Apps: Which is Right for Your Health System?
Chatbots and apps help health systems and hospitals better connect with their patients and consumers...
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The Why & How of Online Scheduling in Healthcare
Healthcare consumers want convenience and access and that means health systems need to offer online ...
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Defining Use Cases for Your Chatbot Strategy
The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer ...
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OHSU Commits to Transparency With Empower, Leads to SEO Benefits and Increased Patient Engagement
OHSU's core mission value is transparency. That's why they partnered with Loyal...
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Strategies for Successfully Marketing Your Chatbot
Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implem...
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Rethinking Your Data Ownership Strategy
In an age where data is power, it’s important to ensure that you maintain power over your data. Here...
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Chatbot 101: Breaking Down the Terminology
New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial...
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Chatbots and Maintaining the Human Connection in Healthcare
With all of this investment in digitizing our interactions, do we run the risk of losing the human c...
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Are Chatbots the Same as Search?
Search engines and chatbots help consumers find answers, but are they the same? Despite their simila...
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Clean Data: Setting Your System Up for Success
With tools like artificial intelligence and machine learning, health systems are transforming the di...
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Columbus Regional Health's Physician Profile Page Traffic Surges With Empower
Columbus Regional Health drives organic search results and increases new patient acquisition by publ...
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The Word on Voice Assistants & HIPAA Compliance
Voice is big and getting bigger, but what does that mean for healthcare marketers? Here’s where we ...
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Healthcare Chatbots: Preparing to Chat
Adding a chatbot to your health system website might seem daunting, but all it takes is the right co...
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Southcoast Health Introduces Branded Chatbot to Help Site Visitors Find Answers
Recognizing that today’s healthcare consumers expect an effortless online experience, Southcoast Hea...
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Harnessing Chat to Understand Consumer Intent
Web analytics help health organizations understand what customers want, but does it paint the comple...
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Piedmont Healthcare Reduces Billing Contact Center Customer Wait Time by 85% With Guide
Piedmont Healthcare was looking for a better way to address billing and financial assistance questio...
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