Explore our latest thinking, industry insights, and success stories
Blog
Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language
Understanding intent starts with data. Not only data to help build AI models to understand intent, b...
Read More
Knowledge Base
The Importance of Context in a Chatbot Conversation
What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For c...
Read More
Blog
Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi
Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal...
Read More
Knowledge Base
[White Paper] How Healthcare Consumers Communicate With Chatbots
A white paper offering a comprehensive analysis of how healthcare consumers interact and converse wi...
Read More
Blog
Chatbots or Apps: Which is Right for Your Health System?
Chatbots and apps help health systems and hospitals better connect with their patients and consumers...
Read More
Blog
The Why & How of Online Scheduling in Healthcare
Healthcare consumers want convenience and access and that means health systems need to offer online ...
Read More
Blog
Defining Use Cases for Your Chatbot Strategy
The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer ...
Read More
Success Story
OHSU Commits to Transparency With Empower, Leads to SEO Benefits and Increased Patient Engagement
OHSU's core mission value is transparency. That's why they partnered with Loyal...
Read More
Blog
Strategies for Successfully Marketing Your Chatbot
Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implem...
Read More
Blog
Rethinking Your Data Ownership Strategy
In an age where data is power, it’s important to ensure that you maintain power over your data. Here...
Read More
Knowledge Base
Chatbot 101: Breaking Down the Terminology
New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial...
Read More
Blog
Chatbots and Maintaining the Human Connection in Healthcare
With all of this investment in digitizing our interactions, do we run the risk of losing the human c...
Read More
Blog
Are Chatbots the Same as Search?
Search engines and chatbots help consumers find answers, but are they the same? Despite their simila...
Read More
Blog
Clean Data: Setting Your System Up for Success
With tools like artificial intelligence and machine learning, health systems are transforming the di...
Read More
Success Story
Columbus Regional Health's Physician Profile Page Traffic Surges With Empower
Columbus Regional Health drives organic search results and increases new patient acquisition by publ...
Read More
Blog
The Word on Voice Assistants & HIPAA Compliance
Voice is big and getting bigger, but what does that mean for healthcare marketers? Here’s where we ...
Read More
Knowledge Base
Healthcare Chatbots: Preparing to Chat
Adding a chatbot to your health system website might seem daunting, but all it takes is the right co...
Read More
Success Story
Southcoast Health Introduces Branded Chatbot to Help Site Visitors Find Answers
Recognizing that today’s healthcare consumers expect an effortless online experience, Southcoast Hea...
Read More
Blog
Harnessing Chat to Understand Consumer Intent
Web analytics help health organizations understand what customers want, but does it paint the comple...
Read More
Success Story
Piedmont Healthcare Reduces Billing Contact Center Customer Wait Time by 85% With Guide
Piedmont Healthcare was looking for a better way to address billing and financial assistance questio...
Read More
Knowledge Base
Calculating ROI for Your Chatbot Investment
How do you know if a chat platform is providing a good return on investment (ROI) for your healthcar...
Read More
Blog
Chatbots vs. Live Chat: Finding the Sweet Spot Between Human and Artificial Intelligence
Chat has become a familiar feature on websites, but do you need a team of human operators standing b...
Read More
Knowledge Base
Establishing a Governance Structure for Doctor Reviews
Being transparent with your patient reviews doesn’t mean you’ll automatically publish every review c...
Read More
Blog
HIPAA Compliance & Technology: What It Is – And How to Get It
HIPAA compliance can be a confusing subject, even for people working in the healthcare space. What d...
Read MoreSuccess Story
Piedmont Healthcare Achieves a 70% Decrease in Bounce Rate With Guide
Piedmont Healthcare was looking for a way to better address patient needs while on their website. A...
Read More
Blog
Embracing Doctor Ratings: Own Your Reviews and Gain Patient Trust
Taking control of your digital reputation can be good for physicians and patients alike, and embraci...
Read More
Blog
Smarter Patient Experience: A Beginner’s Guide to AI in Healthcare
Artificial Intelligence is a buzzword in healthcare and beyond, but sometimes isn't clearly defined....
Read More