Resources

Explore our latest thinking, industry insights, and success stories

How SOC 2 Type II Compliance Can Improve the Patient Experience

Loyal didn’t become the preferred software solution for improved care utilization among the nation 3...

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Loyal Names Angela Jones Vice President, Customer Success

Angela Jones has taken on the role of vice president, customer success at Loyal , the preferred soft...

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Loyal Appoints Tyler Bennett As Vice President, Operations & Analytics

Tyler Bennett has been named vice president, operations and analytics at Loyal , the preferred softw...

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Blog

Looking Back And Leaping Forward: How Unprecedented Times Shaped The Way Of The Future For Health Seekers’ Online Experience

Coming off a year of tremendous growth for Loyal, the preferred software solution for improved care ...

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Loyal's chatbot and live chat platform has been a “game changer” at Virtua Health.

When Your State Opens Vaccine Eligibility Floodgates, How Do You Keep Up with Demand?...

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Rachelle Montano Named Vice President, Clinical Strategy at Loyal

The leadership team at Loyal , the preferred software solution for improved care utilization among t...

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Blog

Loyal Health Names Steph Geissinger as First-Ever Chief Customer Officer

Loyal , the preferred software solution for improved care utilization among the nation's leading hea...

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Virtua Health Unveils New Tool to Make Accessing Care Easier for Patients in South Jersey

Virtua Health , South Jersey’s largest health system, has deployed Loyal’s Guide , an artificial int...

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Seven Health Systems Choose Loyal to Improve Patient Experience

Loyal, the preferred software solution for improved care utilization among the nation's leading heal...

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Healthcare experiences should feel as personalized as your actual care. Loyal raised $12.5M to make sure they will be.

Loyal raised $12.5M

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How Digital, Front-Door Technologies Change the Way Patients Access Care While Helping Hospitals Regain their Financial Footing

Leaders at one of the most advanced health systems in the world recognized one critical, but often o...

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Blog

An emerging story: What data tell us about the types of questions being asked around COVID-19

What COVID-19 topics are trending today? Today we share how trends have grown over the past month to...

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Knowledge Base

5 Best Practice for Live Chat

Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to imp...

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Knowledge Base

Should You Build Your Own Chatbot?

Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up ...

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Loyal Health Names Abhi Sharma Chief Product Officer

Loyal , the preferred software solution for improved care utilization among the nation's leading hea...

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Blog

Southcoast Health Launches Access to Online Scheduling Via Chatbot Platform, Guide

Southcoast Health becomes one of the first health systems in the country to provide access to online...

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Blog

[eBook] How to Transform the Healthcare Consumer Experience

An eBook exploring the five areas healthcare providers need to focus on in order to improve the heal...

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Knowledge Base

Chatbot 102: Breaking Down Even More Terminology

We're breaking down even more key terms and terminology surrounding chatbot technology, artificial i...

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Blog

Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language

Understanding intent starts with data. Not only data to help build AI models to understand intent, b...

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Knowledge Base

The Importance of Context in a Chatbot Conversation

What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For c...

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Blog

Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi

Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal...

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Knowledge Base

[White Paper] How Healthcare Consumers Communicate With Chatbots

A white paper offering a comprehensive analysis of how healthcare consumers interact and converse wi...

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Blog

Chatbots or Apps: Which is Right for Your Health System?

Chatbots and apps help health systems and hospitals better connect with their patients and consumers...

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Blog

The Why & How of Online Scheduling in Healthcare

Healthcare consumers want convenience and access and that means health systems need to offer online ...

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Blog

Defining Use Cases for Your Chatbot Strategy

The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer ...

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Success Story

OHSU Commits to Transparency With Empower, Leads to SEO Benefits and Increased Patient Engagement

OHSU's core mission value is transparency. That's why they partnered with Loyal...

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Blog

Strategies for Successfully Marketing Your Chatbot

Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implem...

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Blog

Rethinking Your Data Ownership Strategy

In an age where data is power, it’s important to ensure that you maintain power over your data. Here...

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Knowledge Base

Chatbot 101: Breaking Down the Terminology

New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial...

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Blog

Chatbots and Maintaining the Human Connection in Healthcare

With all of this investment in digitizing our interactions, do we run the risk of losing the human c...

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Blog

Are Chatbots the Same as Search?

Search engines and chatbots help consumers find answers, but are they the same? Despite their simila...

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