Explore our latest thinking, industry insights, and success stories
Loyal Health Names Steph Geissinger as First-Ever Chief Customer Officer
Loyal , the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has named Ste...
Read MoreAn emerging story: What data tell us about the types of questions being asked around COVID-19
What COVID-19 topics are trending today? Today we share how trends have grown over the past month to help health systems understand what to ...
Read MoreSouthcoast Health Launches Access to Online Scheduling Via Chatbot Platform, Guide
Southcoast Health becomes one of the first health systems in the country to provide access to online scheduling via chatbot platform....
Read More[eBook] How to Transform the Healthcare Consumer Experience
An eBook exploring the five areas healthcare providers need to focus on in order to improve the healthcare consumer experience....
Read MoreWhy Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language
Understanding intent starts with data. Not only data to help build AI models to understand intent, but also to deliver the right consumer ex...
Read MoreIntern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi
Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal. We wanted to shine a light on the grea...
Read MoreChatbots or Apps: Which is Right for Your Health System?
Chatbots and apps help health systems and hospitals better connect with their patients and consumers, but with the different benefits and dr...
Read MoreThe Why & How of Online Scheduling in Healthcare
Healthcare consumers want convenience and access and that means health systems need to offer online scheduling in order to attract younger c...
Read MoreDefining Use Cases for Your Chatbot Strategy
The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer endless opportunities and we’ve seen hea...
Read MoreStrategies for Successfully Marketing Your Chatbot
Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implement, but your website visitors only reap...
Read MoreRethinking Your Data Ownership Strategy
In an age where data is power, it’s important to ensure that you maintain power over your data. Here are items to consider when choosing a d...
Read MoreChatbots and Maintaining the Human Connection in Healthcare
With all of this investment in digitizing our interactions, do we run the risk of losing the human connection? Better yet, will we even miss...
Read MoreAre Chatbots the Same as Search?
Search engines and chatbots help consumers find answers, but are they the same? Despite their similarities, chatbots and search engines use ...
Read MoreClean Data: Setting Your System Up for Success
With tools like artificial intelligence and machine learning, health systems are transforming the digital patient experience for the better....
Read MoreThe Word on Voice Assistants & HIPAA Compliance
Voice is big and getting bigger, but what does that mean for healthcare marketers? Here’s where we are with voice in 2019 — and where we’re...
Read MoreHarnessing Chat to Understand Consumer Intent
Web analytics help health organizations understand what customers want, but does it paint the complete picture? Chat is an opportunity to un...
Read MoreChatbots vs. Live Chat: Finding the Sweet Spot Between Human and Artificial Intelligence
Chat has become a familiar feature on websites, but do you need a team of human operators standing by, or can a chatbot powered by artificia...
Read MoreHIPAA Compliance & Technology: What It Is – And How to Get It
HIPAA compliance can be a confusing subject, even for people working in the healthcare space. What does HIPAA compliance mean from a technol...
Read MoreEmbracing Doctor Ratings: Own Your Reviews and Gain Patient Trust
Taking control of your digital reputation can be good for physicians and patients alike, and embracing reviews and star ratings is a win-win...
Read MoreSmarter Patient Experience: A Beginner’s Guide to AI in Healthcare
Artificial Intelligence is a buzzword in healthcare and beyond, but sometimes isn't clearly defined. Here's a beginner's guide to what AI is...
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