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Explore our latest thinking, industry insights, and success stories

Transforming the Healthcare Consumer Experience

How do you transform the healthcare consumer experience? By investing in technologies that address five key areas - learn which ones here....

Why Match When You Can Understand? A Better Healthcare Consumer Experience With Natural Language

Understanding intent starts with data. Not only data to help build AI models to understand intent, but also to deliver the right consumer ex...

Intern Spotlight: An Interview With Northwestern Grad Student, Souvik Bagchi

Souvik Bagchi recently completed his summer machine learning software engineer internship with Loyal. We wanted to shine a light on the grea...

Chatbots or Apps: Which is Right for Your Health System?

Chatbots and apps help health systems and hospitals better connect with their patients and consumers, but with the different benefits and dr...

The Why & How of Online Scheduling in Healthcare

Healthcare consumers want convenience and access and that means health systems need to offer online scheduling in order to attract younger c...

Defining Use Cases for Your Chatbot Strategy

The scope of what chatbots are capable of isn’t limited to just answering questions. Chatbots offer endless opportunities and we’ve seen hea...

Strategies for Successfully Marketing Your Chatbot

Chatbots have a lot to offer. These AI-driven platforms are affordable and relatively easy to implement, but your website visitors only reap...

Rethinking Your Data Ownership Strategy

In an age where data is power, it’s important to ensure that you maintain power over your data. Here are items to consider when choosing a d...

Chatbots and Maintaining the Human Connection in Healthcare

With all of this investment in digitizing our interactions, do we run the risk of losing the human connection? Better yet, will we even miss...

Are Chatbots the Same as Search?

Search engines and chatbots help consumers find answers, but are they the same? Despite their similarities, chatbots and search engines use ...

Clean Data: Setting Your System Up for Success

With tools like artificial intelligence and machine learning, health systems are transforming the digital patient experience for the better....

The Word on Voice Assistants & HIPAA Compliance

Voice is big and getting bigger, but what does that mean for healthcare marketers? Here’s where we are with voice in 2019 — and where we’re...

Harnessing Chat to Understand Consumer Intent

Web analytics help health organizations understand what customers want, but does it paint the complete picture? Chat is an opportunity to un...

Chatbots vs. Live Chat: Finding the Sweet Spot Between Human and Artificial Intelligence

Chat has become a familiar feature on websites, but do you need a team of human operators standing by, or can a chatbot powered by artificia...

HIPAA Compliance & Technology: What It Is – And How to Get It

HIPAA compliance can be a confusing subject, even for people working in the healthcare space. What does HIPAA compliance mean from a technol...

Embracing Doctor Ratings: Own Your Reviews and Gain Patient Trust

Taking control of your digital reputation can be good for physicians and patients alike, and embracing reviews and star ratings is a win-win...

Smarter Patient Experience: A Beginner’s Guide to AI in Healthcare

Artificial Intelligence is a buzzword in healthcare and beyond, but sometimes isn't clearly defined. Here's a beginner's guide to what AI is...

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