Explore our latest thinking, industry insights, and success stories
5 Best Practice for Live Chat
Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to improve the consumer experience and deliver...
Read MoreShould You Build Your Own Chatbot?
Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up costing you much more in the long run....
Read MoreChatbot 102: Breaking Down Even More Terminology
We're breaking down even more key terms and terminology surrounding chatbot technology, artificial intelligence, and machine learning....
Read MoreThe Importance of Context in a Chatbot Conversation
What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For chatbot conversations that means context....
Read More[White Paper] How Healthcare Consumers Communicate With Chatbots
A white paper offering a comprehensive analysis of how healthcare consumers interact and converse with chatbots....
Read MoreChatbot 101: Breaking Down the Terminology
New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial intelligence and chatbots begin to play...
Read MoreHealthcare Chatbots: Preparing to Chat
Adding a chatbot to your health system website might seem daunting, but all it takes is the right combination of preparation, training, and ...
Read MoreCalculating ROI for Your Chatbot Investment
How do you know if a chat platform is providing a good return on investment (ROI) for your healthcare system? Here are 4 core KPIs to consid...
Read MoreEstablishing a Governance Structure for Doctor Reviews
Being transparent with your patient reviews doesn’t mean you’ll automatically publish every review comment. You’ll need a plan for reviewing...
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