Explore our latest thinking, industry insights, and success stories
5 Best Practice for Live Chat
Simply offering live chat isn't a recipe for success. Here are 5 best practices for live chat to improve the consumer experience and deliver...
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Should You Build Your Own Chatbot?
Building your own chatbot seems tempting from a cost perspective, but cutting corners could end up costing you much more in the long run....
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Chatbot 102: Breaking Down Even More Terminology
We're breaking down even more key terms and terminology surrounding chatbot technology, artificial intelligence, and machine learning....
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The Importance of Context in a Chatbot Conversation
What do chatbot conversations and relay races have in common? Both rely on seamless exchanges. For chatbot conversations that means context....
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[White Paper] How Healthcare Consumers Communicate With Chatbots
A white paper offering a comprehensive analysis of how healthcare consumers interact and converse with chatbots....
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Chatbot 101: Breaking Down the Terminology
New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial intelligence and chatbots begin to play...
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Healthcare Chatbots: Preparing to Chat
Adding a chatbot to your health system website might seem daunting, but all it takes is the right combination of preparation, training, and ...
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Calculating ROI for Your Chatbot Investment
How do you know if a chat platform is providing a good return on investment (ROI) for your healthcare system? Here are 4 core KPIs to consid...
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Establishing a Governance Structure for Doctor Reviews
Being transparent with your patient reviews doesn’t mean you’ll automatically publish every review comment. You’ll need a plan for reviewing...
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