Resources

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[White Paper] How Healthcare Consumers Communicate With Chatbots

A white paper offering a comprehensive analysis of how healthcare consumers interact and converse with chatbots....

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Chatbot 101: Breaking Down the Terminology

New technologies always introduce a slew of new terminologies, definitions, and lingo. As artificial intelligence and chatbots begin to play...

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Healthcare Chatbots: Preparing to Chat

Adding a chatbot to your health system website might seem daunting, but all it takes is the right combination of preparation, training, and ...

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Calculating ROI for Your Chatbot Investment

How do you know if a chat platform is providing a good return on investment (ROI) for your healthcare system? Here are 4 core KPIs to consid...

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Establishing a Governance Structure for Doctor Reviews

Being transparent with your patient reviews doesn’t mean you’ll automatically publish every review comment. You’ll need a plan for reviewing...

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