Loyal, the preferred software solution for improved care utilization among the nation's leading health systems and hospitals, has named Steph Geissinger to the leadership team as the company’s chief customer officer. The newly-created top role reaffirms the company’s customer-centric ethos and is dedicated to ensuring cohesive, memorable experiences as Loyal grows.
“Steph has been an integral member of the Loyal team from the start, and her efforts have helped us yield tremendous results in terms of our company’s growth,” Chad Mallory, CEO of Loyal, said. “Steph has witnessed the onboarding of every one of Loyal’s customers and I know she is perfectly suited for this role and will help our team continue to elevate the level of service we’re able to provide our customers.”
Geissinger, who joined Loyal in January 2016 and was the startup’s third employee, brings to the role nearly a decade of experience in tech, with a special focus on digital marketing platforms. She recently helped grow Loyal’s business by 65 percent, adding seven new health systems spanning 26 states to Loyal’s client roster in the last quarter. As a result of Loyal recently raising $12.5 million in Series A funding, Geissinger also will assist with hiring and other duties as the company’s growth continues.
“Since our founding, we’ve been hyperfocused on helping customers provide the best experience for their patients all the while demonstrating we practice what we preach through unparalleled service to the hospital and health system leaders who turn to Loyal for assistance,” Geissinger said. “They truly are the heart and soul of Loyal and I intend to build upon the value we provide them in my new role.”